NobleDialer is a customer service and contact centre application that automates IVRs and the process of incoming calls or dialing to external phone lines so that agents may attend to calls. Because contact centres seek to enhance productivity per agent, they track the amount of time an agent spends talking to a client.
NobleDialer systems support inbound, outbound, blended voice processing, predictive voice processing, preview, progressive, manual, click to call, smart IVR's, unified customer contact history, campaign and list management, call transfer, recording, monitoring, whispering, barge-in, call back, voice blaster, feedback, reporting, dashboards, and integration with email, CRM, social media, and chatbot.
NobleDialer is an automated dialing tool that helps you to handle all of your prospects and calls in one place. It's a communication channel that can be integrated with email, CRM, social media, and chatbots.
It is commonly used to improve customer discussions in customer care and contact centres. The system enables you to centralize all client information, providing important feedback to your representatives. The goal is to reduce the cost of phone calls by removing several repetitive and error-prone processes. It is an all-in-one solution for lead generation, appointments, and customer service.